Política de reembolso

🔄 Returns & Refund Policy

At Syntra Perspective, we want you to be completely satisfied with your purchase.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

📦 Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused.

  • With tags and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

To start a return, please contact us at:

📧 syntracustomer@outlook.com

Returns should be sent to the following address:

📍 Indalezio Ojanguren 1, Eibar, SS, 20600, Spain

If your return request is accepted, we will provide instructions on how and where to send your package.

⚠️ Items returned without first requesting a return will not be accepted.

Please note that if your country of residence is outside Spain, shipping times for returns may vary.

💥 Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective.

  • The item is damaged.

  • You received the wrong product.

We will evaluate the issue and work to resolve it as quickly as possible.

📧 Contact: syntracustomer@outlook.com

🚫 Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items

If you have any questions regarding your item, please contact us before placing your order.

🔁 Exchanges

The fastest way to exchange an item is to:

  1. Return the original product.

  2. Once the return is accepted, place a new order for the desired item.

🇪🇺 European Union Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

To qualify, the product must remain:

  • Unused and unworn.

  • In its original packaging.

  • Accompanied by proof of purchase.

💳 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 syntracustomer@outlook.com